Master Service Agreement

This Master Service Agreement (“MSA”) is offered to enterprise customers in place of the standard Terms of Service and takes effect when completed by an executed Order Form. If you have not signed an Order Form, the Terms of Service govern your use of the Service instead.

1. Structure

This MSA governs all Order Forms between the parties. Each Order Form specifies the subscribed plan, fees, and term, and incorporates this MSA and the Data Processing Addendum.

2. Services & support

Moche-AI will provide the Service and support described in the applicable Order Form and our Support policy.

3. Fees

Fees are set out in the Order Form and are due per the stated billing terms. Refund and cancellation mechanics follow our Refund & Billing Policy unless the Order Form states otherwise.

4. Confidentiality

Each party will protect the other’s confidential information with reasonable care and use it only to perform under this MSA.

5. Warranties & limitation of liability

The Service is provided “as is” to the maximum extent permitted by law. Consistent with our Terms of Service, each party’s aggregate liability is limited to the fees paid in the trailing twelve (12) months before the event giving rise to the claim, and neither party is liable for indirect, incidental, or consequential damages. AI-output disclaimers in the Terms apply equally here.

6. Governing law

This MSA is governed by the laws of the Commonwealth of Massachusetts, USA, with exclusive venue in the state and federal courts located in Massachusetts — identical to the Terms of Service.

7. Term & termination

This MSA continues while any Order Form is in effect. Either party may terminate for uncured material breach on 30 days’ written notice.